Return & Refund Policy
Customers are responsible for any and all associated Shipping Costs for returns/refunds. We do not provide Return Labels.
Kindly note that personalized items, bespoke, products part of any promotional offer or hygiene products are non-refundable.
ORDER ISSUES
If you recieved a faulty or incorrect item upon reception contact us as soon as possible. A customer service representative will evaluate the issue and assist in the best possible manner. If the item requires returning please see our Returns Policy below for further information.
CANCELLATIONS
Please inform us within 24hrs to cancel an order. We regret to advise that after this cut-off time, we cannot cancel orders after dispatch.
The easiest way to cancel an order is via contact@dog-fashion-house.com or alternatively available on our contact page.
RETURN POLICIES & PROCEDURE
We have a 14 Day Return/Refund Policy from reciept of goods for an unwanted/unsuitable order to return at your own Shipping costs. The consumer should inform us as soon as possible when recieving the product. Our policy does not address customer concerns after the 14 Day Return/Refund time frame. We apologize for the inconvenience.
Please carefully inspect your products and you must first send us an email to contact@dog-fashion-house.com with your intent to refund/return, advising the reason. Once return is approved, we will send a confirmation email with instructions.
The customer must meet the following conditions to return a product:- Reciept or proof of purchase
- The items must be in original packaing and in a saleable condition
- Customer must provide/upload all required images and videos with a short detailed description to illustrate the case. This information is neccessary to enable us to report the issue to the manufacturer.
PRODUCT CATEGORIES AND CONDITIONS NOT ELIGIBLE FOR RETURN:
Unfortunately we do not accept refunds for Final Sale Items, Personalized Items, Promotional or Hygiene Products
WHO PAYS THE RETURN?
Unless the goods are clearly defective, wrong or not your order aknowledgment, the customer is responsible for the cost of the return shipping costs back to the merchant or returns address.
Shipping costs at checkout are non-refundable
We do not return the postage costs, only the cost of the product.
WHAT HAPPENS IF AN ITEM DOES NOT FIT?
Before making an order please take the time to look at our Sizing Guide.
You may also see a Sizing Chart displayed on each product description. If you need to exchange your purchase for the same item, send us an email at contact@dog-fashion-house.com
Please note that postage and shipping costs will be the responsibility of the customer for any goods to be returned (if applicable.) Our policy does not address customer concerns after the 14 Day Return/Refund time frame. We apologize for the inconvenience.
WHEN DO I RECIEVE MY REFUND?
When provided with the necessary information, your request will be reviewed, and you will receive an email update regarding the status of your request if the refund was approved or not. If approved with the above criteria, the customer will be refunded by original payment method.
It can take some time depending on bank or credit card company to process and post the refund. Please allow 5-10 Business Days to appear on your account.
Please note in some rare cases that we do not require for some item(s) to be returned to us, you can choose to either donate or recycle it.
NON REFUNDABLE
- Wrong Address. The Buyer is responsible for providing the correct address at check out.
- Package is experiencing shipping delays. Refer to our shipping policy for more information.
NEED HELP?
As always, you may contact us - one of our Customer Service Representatives will be happy to assist any concerns or questions you may have within 24hrs.